Supporting and Troubleshooting Windows 10 Training

Supporting and Troubleshooting Windows 10 Training

Level: Intermediate
Course #: 8418

Course info - Prices, Enrollment

This official Microsoft Windows 10 training provides students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Key Features of This Supporting and Troubleshooting Windows 10 Training:

Microsoft Official Course (MOC 10982) content taught by a real-world Windows 10 expert practitioner

After-course instructor coaching benefit

Eligible to use with your Microsoft Training Vouchers

You Will Learn How To:

Describe the processes involved in planning and using a troubleshooting methodology for Windows 10

Troubleshoot startup issues and operating system services on a Windows 10 PC

Resolve issues that pertain to hardware devices and device drivers

Troubleshoot Windows 10 devices remotely

Troubleshoot issues that pertain to network connectivity

Troubleshoot client configuration failures and issues with application of Group Policy Objects

Troubleshoot issues related to user settings

Troubleshoot remote connectivity issues

Resolve issues related to accessing resources from devices that are domain-joined

Resolve issues related to accessing resources from devices that are not domain-joined

Troubleshoot issues that pertain to application installation and operation

Maintain a device running Windows 10

Recover a device running Windows 10

Goals Live, Instructor-Led – Live, Online Training

10-day instructor-led training course

One-on-one after-course instructor coaching

Windows Troubleshooting Instructor-Led Course Information

Requirements

Before attending this course, students must have:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram

Protocol (UDP), and Domain Name System (DNS)

Microsoft Active Directory Domain Services (AD DS) principles

Understanding of the Public Key Infrastructure (PKI) components

Windows Server 2012 R2 fundamentals

Microsoft Windows Client essentials; for example, experience with Windows 10

Windows Troubleshooting Instructor-Led Course Outline

Module 1: Implementing a Troubleshooting Methodology

This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.

Lessons

Overview of Windows 10

Introduction to the EDST Job Role

Overview of the Troubleshooting Steps

Troubleshooting Tools

Lab: Implementing a Troubleshooting Methodology Implementing a Troubleshooting Methodology Lab: Using Troubleshooting Tools

Using Troubleshooting Tools

After completing this module, students will be able to:

Describe Windows 10

Understand the EDST job role

Describe troubleshooting steps

Describe troubleshooting tools

Module 2: Troubleshooting Startup Issues

This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).

Lessons

Overview of the Windows 10 Startup Recovery Environment

Troubleshooting Startup Settings

Troubleshooting Operating System Services Issues

Recovering BitLocker-Protected Drives

Lab: Troubleshooting Startup Issues

Resolving a Startup Issue (1)

Resolving a Startup Issue (2)

Lab: Recovering BitLocker-Encrypted Drives

Recovering a BitLocker-Encrypted Drive Creating a New BitLocker Password

After completing this module, students will be able to:

Describe the Windows 10 startup architecture

Optimize and troubleshoot startup settings

Troubleshoot Windows 10 operating system services

Recover drives encrypted with Windows BitLocker Drive Encryption

Module 3: Troubleshooting Hardware and Device Drivers

This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.

Lessons

Troubleshooting Device Driver Failures

Overview of Hardware Troubleshooting

Troubleshooting Physical Failures

Monitoring Reliability

Configuring the Registry

Lab: Troubleshooting Device Driver Issues

Troubleshooting a Missing Device Driver

Resolving Hardware Problems

Resolving Device Driver Problem

Configuring Group Policy Settings to Control Device Installation

Lab: Troubleshooting Hardware Issues

Diagnosing Memory and Troubleshooting Failed Disk Redundancy Accessing a Volume from a Failed Computer

After completing this module, students will be able to:

Troubleshoot hardware device drivers.Describe the process of troubleshooting hardware

Troubleshoot physical hardware failures

Monitor the reliability of Windows 10 devices

Configure the Windows 10 registry

Module 4: Troubleshooting Remote Computers

This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.

Lessons

Using Remote Desktop

Using Remote Assistance

Remoting with Windows PowerShell

Lab: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance

Using Remote Desktop

Using Remote Assistance

Lab: Troubleshooting Remote Computer by Using Windows PowerShell

Using Windows PowerShell Remoting

After completing this module, students will be able to:

Use Remote Desktop to manage remote computers

Use Windows Remote Assistance to manage remote computers Use Windows PowerShell remoting to manage remote computers

Module 5: Resolving Issues with Network Connectivity Issues

This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.

Lessons

Determining Network Settings

Troubleshooting Network Connectivity

Troubleshooting Name Resolution

Lab: Resolving Network Connectivity Issues

Resolving a Network Problem (1)

Resolving a Network Problem (2)

Troubleshooting a Wireless Network

After completing this module, students will be able to:

Determine network settings in Windows 10

Troubleshoot issues with network connectivity

Troubleshoot issues with name resolution

Module 6: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lessons

Overview of Group Policy Application

Resolving Client-Configuration Failures and GPO Application Issues

Lab: Troubleshooting Issues with Group Policy Application

Resolving Group Policy Application (1)

Resolving Group Policy Application (2)

Resolving Group Policy Application (3)

Lab: Resolving Issues with Group Policy

Resolving Group Policy Application (1)

After completing this module, students will be able to:

Understand Group Policy application.Troubleshoot Group Policy application

Resolve client configuration failures and GPO application

Module 7: Troubleshooting User Settings

In this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings.

Lessons

Troubleshooting Sign In Issues

Troubleshooting the Application of User Settings

Lab: Troubleshooting Sign in Problems

Resolving Sign-In Issue 1

Resolving Sign-In Issue 2

Lab: Troubleshooting the Application of User Settings

Resolving Folder Redirection Issue

After completing this module, students will be able to:

Troubleshoot user sign-in issues

Troubleshoot the correct application of user settings

Module 8: Troubleshooting Remote Connectivity

This module explains these technologies, describes common problems with their implementation and usage, and provides several possible mitigations for those problems.

Lessons

Troubleshooting VPN Connectivity Issues

Troubleshooting DirectAccess

Lab: Troubleshooting VPN Connectivity

Troubleshoot VPN Connectivity Issue 1

Troubleshoot VPN Connectivity Issue 2

Lab: Configuring and Troubleshooting DirectAccess

Prepare the DirectAccess Implementation

Configuring and Verifying Client-Side Settings for DirectAccess Troubleshooting DirectAccess

After completing this module, students will be able to:

Troubleshoot virtual private network (VPN) connectivity issues Configure and troubleshoot DirectAccess

Module 9: Troubleshooting Resource Access Within a Domain

This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.

Lessons

Troubleshooting File Permissions Issues

Recovering Files Encrypted by EFS

Troubleshooting Printer Access Issues

Lab: Troubleshooting File Access Issues

Resolving a File Access Issue (1)

Resolving a File Access Issue (2)

Resolving a File-Access Issue (3)

Lab: Troubleshooting Access to Encrypted Files

Encrypting and Recovering Access to Encrypted Files

Lab: Troubleshooting Printer Issues

Resolving a Printer Access Issue (1)

Resolving a Printer Access Issue (2)

After completing this module, students will be able to:

Troubleshoot issues with file permissions

Troubleshoot issues with file access

Recover files encrypted by Encrypting File System (EFS)

Troubleshoot access to encrypted files

Troubleshoot issues with accessing printers

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.

Lessons

Configuring and Troubleshooting Device Registration

Configuring and Troubleshooting Work Folders

Configuring and Troubleshooting OneDrive Access

Lab: Troubleshooting Resource Access for Clients That Are Not Domain Members

Troubleshooting Device Registration

Troubleshooting Work Folders 1

Troubleshooting Work Folders 2

Troubleshooting OneDrive for Business

After completing this module, students will be able to:

Configure the Device Registration feature

Configure and troubleshoot the Work Folders feature

Configure and troubleshoot access to Microsoft OneDrive

Module 11: Troubleshooting Applications

This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge.

Lessons

Troubleshooting Desktop App Installation Issues

Troubleshooting Desktop Apps

Managing Windows Store Apps

Troubleshooting Access to Company Web Applications

Lab: Troubleshooting Desktop Apps

Troubleshooting AppLocker Policy Application

Troubleshooting Application Compatibility Issues

Lab: Troubleshooting Access to Company Web Applications

Troubleshooting Internet Explorer Issues Troubleshooting Microsoft Edge Issues

After completing this module, students will be able to:

Troubleshoot desktop app installation issues

Troubleshoot desktop apps

Manage Universal Windows apps

Troubleshoot web browsers

Module 12: Maintaining Windows 10

This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.

Lessons

Managing and Troubleshooting Windows Activation

Monitoring and Troubleshooting Computer Performance

Applying Applications and Windows Updates

Lab: Monitoring and Troubleshooting Performance

Resolve a Performance-Related Issue

Resolve a CPU-Related Performance Issue

Resolve a Disk-Related Performance Issue

After completing this module, students will be able to:

Manage and troubleshoot volume activation in Windows operating systems

Monitor and troubleshoot Windows 10 performance

Update applications and Windows 10

Module 13: Recovering Data and Operating System

This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.

Lessons

File Recovery in Windows 10

Recovering an Operating System

Lab: Recovering Data

Resolving Issues with Previous Versions

Lab: Provisioning Computer to Comply with Company Standards

Provision Computer to Comply with Company Standards After completing this module, students will be able to:

Recover files in Windows 10 by configuring and using file-recovery features Recover a computer that is running Windows 10

Course info - Prices, Enrollment

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