Supporting and Troubleshooting Windows 10 Training
Level: Intermediate
Course #: 8418
Course info - Prices, Enrollment
This official Microsoft Windows 10 training provides students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Key Features of This Supporting and Troubleshooting Windows 10 Training:
Microsoft Official Course (MOC 10982) content taught by a real-world Windows 10 expert practitioner
After-course instructor coaching benefit
Eligible to use with your Microsoft Training Vouchers
You Will Learn How To:
Describe the processes involved in planning and using a troubleshooting methodology for Windows 10
Troubleshoot startup issues and operating system services on a Windows 10 PC
Resolve issues that pertain to hardware devices and device drivers
Troubleshoot Windows 10 devices remotely
Troubleshoot issues that pertain to network connectivity
Troubleshoot client configuration failures and issues with application of Group Policy Objects
Troubleshoot issues related to user settings
Troubleshoot remote connectivity issues
Resolve issues related to accessing resources from devices that are domain-joined
Resolve issues related to accessing resources from devices that are not domain-joined
Troubleshoot issues that pertain to application installation and operation
Maintain a device running Windows 10
Recover a device running Windows 10
Goals Live, Instructor-Led – Live, Online Training
10-day instructor-led training course
One-on-one after-course instructor coaching
Windows Troubleshooting Instructor-Led Course Information
Requirements
Before attending this course, students must have:
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram
Protocol (UDP), and Domain Name System (DNS)
Microsoft Active Directory Domain Services (AD DS) principles
Understanding of the Public Key Infrastructure (PKI) components
Windows Server 2012 R2 fundamentals
Microsoft Windows Client essentials; for example, experience with Windows 10
Windows Troubleshooting Instructor-Led Course Outline
Module 1: Implementing a Troubleshooting Methodology
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
Lessons
Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Troubleshooting Tools
Lab: Implementing a Troubleshooting Methodology Implementing a Troubleshooting Methodology Lab: Using Troubleshooting Tools
Using Troubleshooting Tools
After completing this module, students will be able to:
Describe Windows 10
Understand the EDST job role
Describe troubleshooting steps
Describe troubleshooting tools
Module 2: Troubleshooting Startup Issues
This module describes how to identify and troubleshoot issues that affect the Windows 10 operating system’s ability to start, and how to identify problematic services that run on the operating system. It also describes how to use the Windows 10 advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).
Lessons
Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
Lab: Troubleshooting Startup Issues
Resolving a Startup Issue (1)
Resolving a Startup Issue (2)
Lab: Recovering BitLocker-Encrypted Drives
Recovering a BitLocker-Encrypted Drive Creating a New BitLocker Password
After completing this module, students will be able to:
Describe the Windows 10 startup architecture
Optimize and troubleshoot startup settings
Troubleshoot Windows 10 operating system services
Recover drives encrypted with Windows BitLocker Drive Encryption
Module 3: Troubleshooting Hardware and Device Drivers
This module explains how to support users that utilize a multitude of devices that run Windows 10. It will also describe how an operating system uses device drivers, and how you can troubleshoot hardware devices and device drivers. The module also covers how to monitor the reliability of a Windows 10 device and troubleshoot any issue that might occur.
Lessons
Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Monitoring Reliability
Configuring the Registry
Lab: Troubleshooting Device Driver Issues
Troubleshooting a Missing Device Driver
Resolving Hardware Problems
Resolving Device Driver Problem
Configuring Group Policy Settings to Control Device Installation
Lab: Troubleshooting Hardware Issues
Diagnosing Memory and Troubleshooting Failed Disk Redundancy Accessing a Volume from a Failed Computer
After completing this module, students will be able to:
Troubleshoot hardware device drivers.Describe the process of troubleshooting hardware
Troubleshoot physical hardware failures
Monitor the reliability of Windows 10 devices
Configure the Windows 10 registry
Module 4: Troubleshooting Remote Computers
This module explores three ways in which you can remotely connect to and manage remote computers: Remote Desktop, Windows Remote Assistance, and Windows PowerShell remoting.
Lessons
Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
Lab: Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Using Remote Desktop
Using Remote Assistance
Lab: Troubleshooting Remote Computer by Using Windows PowerShell
Using Windows PowerShell Remoting
After completing this module, students will be able to:
Use Remote Desktop to manage remote computers
Use Windows Remote Assistance to manage remote computers Use Windows PowerShell remoting to manage remote computers
Module 5: Resolving Issues with Network Connectivity Issues
This module explains the tools that you can use to set up and troubleshoot both wired and wireless network connections more efficiently. This module also explains how to support your organization’s network infrastructure, and how to use these tools to configure and troubleshoot network connections.
Lessons
Determining Network Settings
Troubleshooting Network Connectivity
Troubleshooting Name Resolution
Lab: Resolving Network Connectivity Issues
Resolving a Network Problem (1)
Resolving a Network Problem (2)
Troubleshooting a Wireless Network
After completing this module, students will be able to:
Determine network settings in Windows 10
Troubleshoot issues with network connectivity
Troubleshoot issues with name resolution
Module 6: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lessons
Overview of Group Policy Application
Resolving Client-Configuration Failures and GPO Application Issues
Lab: Troubleshooting Issues with Group Policy Application
Resolving Group Policy Application (1)
Resolving Group Policy Application (2)
Resolving Group Policy Application (3)
Lab: Resolving Issues with Group Policy
Resolving Group Policy Application (1)
After completing this module, students will be able to:
Understand Group Policy application.Troubleshoot Group Policy application
Resolve client configuration failures and GPO application
Module 7: Troubleshooting User Settings
In this module, you will examine issues that can occur when users sign in, and you will also learn about how to troubleshoot the application of user settings.
Lessons
Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings
Lab: Troubleshooting Sign in Problems
Resolving Sign-In Issue 1
Resolving Sign-In Issue 2
Lab: Troubleshooting the Application of User Settings
Resolving Folder Redirection Issue
After completing this module, students will be able to:
Troubleshoot user sign-in issues
Troubleshoot the correct application of user settings
Module 8: Troubleshooting Remote Connectivity
This module explains these technologies, describes common problems with their implementation and usage, and provides several possible mitigations for those problems.
Lessons
Troubleshooting VPN Connectivity Issues
Troubleshooting DirectAccess
Lab: Troubleshooting VPN Connectivity
Troubleshoot VPN Connectivity Issue 1
Troubleshoot VPN Connectivity Issue 2
Lab: Configuring and Troubleshooting DirectAccess
Prepare the DirectAccess Implementation
Configuring and Verifying Client-Side Settings for DirectAccess Troubleshooting DirectAccess
After completing this module, students will be able to:
Troubleshoot virtual private network (VPN) connectivity issues Configure and troubleshoot DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
Lessons
Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues
Lab: Troubleshooting File Access Issues
Resolving a File Access Issue (1)
Resolving a File Access Issue (2)
Resolving a File-Access Issue (3)
Lab: Troubleshooting Access to Encrypted Files
Encrypting and Recovering Access to Encrypted Files
Lab: Troubleshooting Printer Issues
Resolving a Printer Access Issue (1)
Resolving a Printer Access Issue (2)
After completing this module, students will be able to:
Troubleshoot issues with file permissions
Troubleshoot issues with file access
Recover files encrypted by Encrypting File System (EFS)
Troubleshoot access to encrypted files
Troubleshoot issues with accessing printers
Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
Lessons
Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access
Lab: Troubleshooting Resource Access for Clients That Are Not Domain Members
Troubleshooting Device Registration
Troubleshooting Work Folders 1
Troubleshooting Work Folders 2
Troubleshooting OneDrive for Business
After completing this module, students will be able to:
Configure the Device Registration feature
Configure and troubleshoot the Work Folders feature
Configure and troubleshoot access to Microsoft OneDrive
Module 11: Troubleshooting Applications
This module examines the issues, including application compatibility issues that affect a user’s ability to install and run these two types of applications. This module also covers how users can resolve web browser related issues, specifically issues associated with both Internet Explorer and Microsoft Edge.
Lessons
Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications
Lab: Troubleshooting Desktop Apps
Troubleshooting AppLocker Policy Application
Troubleshooting Application Compatibility Issues
Lab: Troubleshooting Access to Company Web Applications
Troubleshooting Internet Explorer Issues Troubleshooting Microsoft Edge Issues
After completing this module, students will be able to:
Troubleshoot desktop app installation issues
Troubleshoot desktop apps
Manage Universal Windows apps
Troubleshoot web browsers
Module 12: Maintaining Windows 10
This module discusses how to provide for the ongoing maintenance of Windows 10 operating systems.
Lessons
Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Computer Performance
Applying Applications and Windows Updates
Lab: Monitoring and Troubleshooting Performance
Resolve a Performance-Related Issue
Resolve a CPU-Related Performance Issue
Resolve a Disk-Related Performance Issue
After completing this module, students will be able to:
Manage and troubleshoot volume activation in Windows operating systems
Monitor and troubleshoot Windows 10 performance
Update applications and Windows 10
Module 13: Recovering Data and Operating System
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
Lessons
File Recovery in Windows 10
Recovering an Operating System
Lab: Recovering Data
Resolving Issues with Previous Versions
Lab: Provisioning Computer to Comply with Company Standards
Provision Computer to Comply with Company Standards After completing this module, students will be able to:
Recover files in Windows 10 by configuring and using file-recovery features Recover a computer that is running Windows 10